dNovo Group is a Toronto-based digital marketing agency operating since 2011. We work with clients in the legal, medical, and construction industries, delivering a full 360-degree digital marketing approach.

We are looking for a Digital Account Manager (SEO & Technical Operations) who can confidently lead client relationships, own SEO strategy, and drive measurable performance growth.

Key Responsibilities

• Client Relationship Leadership
• Serve as the primary strategic point of contact for assigned clients
• Maintain consistent, proactive communication
• Manage client expectations and resolve issues professionally
• Develop and oversee SEO strategies aligned with client business goals
• Conduct advanced keyword research and content planning
• Identify technical SEO opportunities and growth areas
• Perform website audits and provide actionable recommendations
• Monitor rankings, traffic, and engagement metrics
• Deliver clear, insightful performance reports
• Ensure implementation quality across internal teams
• Work closely with content creators, developers, designers, and ad managers

Technical Abilities

Being able to resolve technical issues in a timely manner. Issues include but are not limited to:

• Website glitches (broken elements on site, contact form delivery, permalink issues, unsecure site, unresponsive site)
• Hosting configurations
• SSL and domain setup
• Troubleshooting email issues
• Setting up Google Analytics, Google Search Console and fixing tracking issues
• Fixing email issues
• DNS setup for website and emails
• Basic API configurations
• SMTP Setup for contact forms delivery

Qualifications

• 2+ years experience as an Digital Account Manager in agency setting
• Strong hands-on knowledge of SEO strategy and execution
• Proven experience managing digital marketing clients (not general account management)
• Deep understanding of keyword research, technical SEO, and content optimization
• Proficiency with SEMrush, Ahrefs, Moz, Google Analytics, and Search Console
• Working knowledge of WordPress, DNS, SSL certificates, website hosting environments, email deliverability, and website launch processes
• Ability to identify and troubleshoot common website and tracking issues
• Excellent English communication and presentation skills
• Ability to manage multiple client accounts in a fast-paced environment
• Strong analytical and problem-solving skills
• Highly organized and detail-oriented