Community Manager - Build From Zero Warmy Responds Quickly
Madfish
Marketing & Communications
Remote
About the Role
We are looking for an ambitious Community Builder to create and own the strongest global community in the email deliverability space.
This is not a maintenance role.
You will build the community from scratch, define its strategy, grow it, and turn it into a key growth engine for the company.
You will manage and scale communities across:
- Slack
- Telegram
- Discord
Your mission:
Make this the #1 place in the world for email deliverability professionals
What You’ll Do
- Build and launch the community from zero → strategy, structure, positioning
- Own and manage all community platforms (Slack, WhatsApp, Telegram, Discord)
- Grow the community with high-quality B2B members (marketers, SDRs, founders, deliverability experts)
- Create ongoing engagement: discussions, AMAs, events, expert sessions
- Turn the community into a value-driven ecosystem, not just a chat group
- Moderate conversations and maintain high-quality standards
- Identify and activate power users and ambassadors
- Work closely with Marketing, Product, and Sales to align messaging and feedback loops
- Use the community as a source of insights, content, and growth opportunities
What We’re Looking For
- 3+ years experience in Community, Content, or Growth roles (B2B SaaS preferred)
- Proven experience building or scaling online communities
- Strong understanding of B2B audiences and how to engage them
- Ability to create high-value discussions, not just activity
- Excellent communication skills in English (clear, sharp, engaging)
- Highly organized and able to manage multiple platforms simultaneously
Who You Are
- Ambitious – you want to build something big, not just manage
- Ownership mindset – you take full responsibility for results
- Creative – you know how to spark conversations and engagement
- Analytical – you track what works and double down on it
- Fast executor – you move quickly and iterate
- Passionate about AI, SaaS, and growth
Success Metrics
- Community growth (quality > quantity)
- Engagement rate (active users, conversations, retention)
- Number of high-value members (ICP fit)
- Community-driven opportunities (leads, partnerships, insights)
Why Join Us
- Build a category-defining community from zero
- Work with a fast-growing AI SaaS company
- Fully remote team
- High ownership and impact
- Direct influence on brand and growth