About the Role

The Head of PM is a hybrid leadership position: you'll directly manage key client accounts, lead a team of Project Managers, build and own operational processes, and handle escalations when things go wrong. Your core responsibility is delivery quality across all client accounts and the overall health of client relationships.

What You'll Do

• Personally own a portfolio of key client accounts (SEO, PPC, LSA); coordinate with specialists to ensure on-time delivery
• Lead a team of 2–5 PMs: run 1:1s, give feedback, balance workloads, and support hiring & onboarding
• Build and maintain SOPs, templates, and workflow documentation in Notion
• Act as the primary escalation point in crisis situations — diagnose root causes fast and drive resolution
• Identify upsell opportunities within existing accounts and coach PMs on client expansion conversations
• Monitor client satisfaction signals, flag churn risks early, and manage at-risk accounts proactively

What We're Looking For

• 4+ years in a PM or Account Manager role at a digital marketing or SEO agency
• 2+ years in a lead or senior PM position
• Experience working with US-based clients; HVAC / home services background is a strong plus
• Solid understanding of SEO, PPC (Google Ads), and LSA delivery workflows
• Strong English — confident in both written and verbal communication
• Hands-on experience building SOPs and operational frameworks
• Comfortable working with performance data, dashboards, and reporting

• High emotional intelligence — able to de-escalate tension and maintain client trust

Tools: Asana / ClickUp / Notion · GA / Looker Studio / AgencyAnalytics · Slack / Zoom / Gmail · Google Workspace

What We Offer

• A leadership role with real influence on how the agency operates and grows
• Direct access to the COO — short decision-making chain, no bureaucracy
• Remote-first setup with clear expectations and genuine autonomy
• Competitive compensation: fixed base + performance bonus tied to retention and upsell results
• Room to build: systematize well and you'll have the foundation to scale the team