Strategic Responsibilities:

• Be responsible for implementing and coordinating the “People Partnership” model across all teams;
• Help increase engagement, improve retention, and enhance the employee experience based on data (surveys, analysis of turnover results);
• Provide support on organizational structure, workforce planning, and talent development (assessments, succession planning);
• Participate in initiatives to shape corporate culture and promote company values.

Operational Responsibilities:

• Support performance management cycles (OKR/KPI, evaluations);
• Collaborate with managers on employee relations and day-to-day HR matters;
• Conduct exit interviews and provide practical recommendations;
• Collaborate with the recruitment department on hiring and onboarding processes;
• Provide recommendations on compensation and benefits based on market and internal data;
• Conduct employee satisfaction and engagement surveys;
• Ensure effective communication and alignment across teams.

Qualifications:

• 3+ years of experience in HRBP / HR Generalist roles within BPO, IT, or service industries;
• Experience in supporting performance management processes (OKR/KPI, evaluations) and employee relations;
• Exposure to culture initiatives, internal communications, or employee engagement activities;
• Strong communication, facilitation, and conflict resolution skills;
• Structured thinking with a hands-on, practical approach;
• Ability to multitask and work with multiple teams in a dynamic environment;
• English and Ukrainian at B2+ level.