Product Operations Manager

Full Time/Remote

About EVE

EVE is an AI Revenue Operator for small businesses — turning inbox chaos into revenue.

Most SMBs still run their sales through email and RFQ forms, not CRMs — and lose 20–30% of potential revenue simply because follow-ups get missed or leads go stale.

EVE connects directly to a company’s inbox, finds those hidden opportunities, and helps teams close them automatically.

We’re backed by top investors including Firsthand VC, a16z Scout, Acquisition.com Ventures, Founders Future and the founders of Slack, Hugging Face and G2 — and we’re just getting started.

The Mission

Lead and scale EVE’s go-to-market engine.

You’ll take early, founder-led momentum — hundreds of SMBs on the waitlist and first paying customers and case studies, and turn it into a repeatable, compounding growth system.

This is a rare chance to join a company with a great product, a world-class founding team, and massive category potential, right at the inflection point.

What you will own

As the Founding Product Operations Manager, you’ll become the heartbeat between customers, product, and engineering. Your work directly shapes what we build — and how fast we get to true product-market fit.

You will own:

• The customer feedback loop
• Turning raw, messy customer insights into crisp, actionable product inputs:
• Joining key demos and onboarding calls
• Reviewing transcripts and pulling out critical signals
• Converting feedback into clear, structured Linear tickets
• Identifying patterns across customer conversations

Onboarding & trial experience

Making sure every customer has a smooth, fast path to value:

• Setting up new tenants, running data reprocessing, validating ICPs
• Troubleshooting early onboarding friction
• Ensuring follow-up is fast and precise after demos
• Working with product to unblock any trial issues

Product clarity & prioritization

• Helping us move fast without chaos:
• Writing lightweight specs with problem → examples → success criteria
• Proposing weekly priorities based on what customers actually need
• Maintaining hygiene in Linear and feedback channels
• Keeping engineering focused by filtering noise
• Driving internal communication between teams

Internal product systems

• Building and maintaining the mechanisms that help us learn faster:
• Improving how users give feedback in the product (thumbs down, hide, etc.)
• Managing internal feedback channels (Slack → Linear)
• Ensuring we always have visibility into bugs, papercuts, requests
• Surfacing “quick wins” that create immediate delight

This role is 50% product, 30% customer, 20% operational glue.

Who you are

• A high-agency operator who thrives in early-stage chaos and knows how to turn it into momentum.

You likely have:

• 3–7 years experience in SaaS (product ops, product management, implementation, onboarding, or solutions consulting)
• Strong customer instincts — you love talking to users
• Strong product instincts — you understand systems, UX, workflows
• Excellent writing clarity
• Ability to take an ambiguous problem and turn it into a crisp requirement
• Experience working closely with engineering
• Taste — you know what “good” looks like and you can articulate why
• Hunger to build something category-defining from day zero

And you get energy from:

• Wearing multiple hats
• Working directly with founders
• Shipping things fast
• Making sense of messy feedback
• Seeing your work reflected in the product within days

Ready to Elevate Your Career?

Join Us!

If you’re excited by the idea of helping shape the future of AI-driven productivity, we’d love to hear from you.