Tietoevry Create Ukraine invites talented professionals to join our customer’s team as a Junior 24/7 IT Support Engineer in Zhytomyr, Vinnytsia, Lviv or Kyiv. Our client is one of the leading Scandinavian online supermarkets, providing convenient grocery delivery services across the country.

Areas of Responsibility

• Communication with European customers (phone, email, IM)
• ITSM tickets handling and dispatching
• Remote user support
• Infrastructure monitoring and reaction according to the documentation
• Solving incidents in IT area: performing basic troubleshooting and event correction according to the defined procedures
• Prioritizing and escalating incidents (when required) to the appropriately experienced technician
• Operating in shifts for 24/7 customer support
• Incidents detection, investigation, escalation, reporting
• Prioritizing and differentiating between potential intrusion attempts and false alarms
• Handling security incidents as reported by individuals or automated systems

Qualifications

• Good knowledge of Microsoft Office 2016/2025, O365 and Windows 10 OS
• Basic experience with Active Directory
• Familiarity with LAN\WAN administration
• Intermediate level of English (both spoken and written)
• Basic knowledge of ITIL or alternative frameworks
• Experience operating in a ticketing system like JIRA

Personal skills

• Excellent analytical skills, critical thinking
• Customer and service oriented behaviors in daily interactions
• Flexible and self-initiative