#vacancy #Contact Center Supervisor #Cyprus

📍 Office in Paphos, on-site only

💶 Salary: €2500

🇺🇦 Ukrainian candidate preferred

We are looking for a strong, people-oriented, and motivating Contact Center Supervisor who can keep the team aligned, develop agents, and maintain a high level of service quality.

Your Responsibilities

• Monitor operator performance: discipline, quality, script adherence.

• Conduct quick briefings and provide daily team support.

• Listen to calls and provide constructive feedback.

• Train newcomers and develop existing operators.

• Monitor KPIs: SLA, response speed, conversion, quality.

• Manage schedules, tasks, and workload distribution.

• Handle complex or escalated customer cases.

• Prepare short shift and performance reports.

Who You Are

• Experience as a supervisor or senior operator (6–12 months preferred).

• Able to manage a team and maintain discipline.

• Analytical and confident with spreadsheets.

• Stress-resistant, tactful, and strong in communication.

• Initiative-driven, flexible, and responsible.

Nice to Have

• Experience in financial services, lending, or sales.

• Skills in coaching or conducting mini-trainings.

• Understanding of contact center logic and workflows.

We Offer

• Real growth opportunities up to a department lead.

• Clear processes and consistent HR support.