Job Description: Tech Support Specialist

We are looking for a dedicated Tech Support Specialist to join our team. This role combines quality assurance and customer support, requiring strong attention to detail, proactivity, excellent communication skills, and a good understanding of system functionality.

Responsibilities

Technical Support (80%)

• Respond to customer inquiries quickly and professionally.
• Investigate issues reported by customers and explain solutions in clear, simple terms.
• Collaborate with developers to resolve complex issues.
• Ensure tickets are closed efficiently and accurately.

Quality Assurance (20%)

• Work with developers to explain issues and verify fixes.
• Understand the system’s business logic and how it should work.
• Stay on top of updates.

Requirements

• Experience: Background in technical support or QA.
• Soft Skills:
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal English communication skills.
  • Ability to work under pressure and multitask.
    
    
• Work Hours: 10:00 AM to 19:00 PM (AEST).

What We Value

• A quick learner who enjoys understanding how systems work.
• Someone who can explain technical issues clearly to both customers and developers.
• A proactive individual with a strong work ethic.

Nice to Have

• Experience working with international clients.
• Familiarity with customer support tools and platforms.