About the client & role:

Our client is a leading e-commerce agency with 15+ years of experience, specializing in Magento (Adobe) and Shopify solutions. They support ambitious retailers in fashion, wholesale, DRTV, and consumer brands, delivering scalable online platforms and digital growth strategies. With expertise in headless commerce, PWA, AI integrations, and advanced online marketing, they are always one step ahead in shaping the future of e-commerce. As a Project & Customer Success Manager, you’ll be based in our Chernivtsi (Ukraine) office and act as the go-to person for a dedicated group of clients. Your mission is to make sure projects run smoothly, recurring tasks are handled on time, and — most importantly — customers feel supported throughout their digital journey. This role is about more than deadlines: it’s about creating positive experiences and driving customer success.

What We’re Looking For:

• Fluent English (written & spoken); confident communicating with international customers.
• Strong project management skills, ideally with experience in e-commerce projects.
• Familiarity with tools like Jira, Zendesk, and common webshop/ERP systems.
• An eye for detail — you like things pixel-perfect.
• Excellent communication skills — you explain complex ideas in a clear, friendly way.
• A proactive mindset — you think ahead and anticipate client needs.
• Comfortable balancing structured project work with ongoing support tasks.
• Customer-oriented attitude with proven success in relationship management.
• We would especially welcome female candidates to strengthen diversity within our team.
• You’ll be based in our Chernivtsi (Ukraine) office
  
  Responsibilities:
• Manage Magento & Shopify projects from start to finish, ensuring smooth and timely delivery.
• Oversee recurring tasks and provide ongoing support during active projects.
• Act as the dedicated contact person for a set group of clients, offering proactive communication and advice.
• Translate client needs into actionable tasks for our dev team using Jira.
• Handle support tickets efficiently via Zendesk, ensuring quick resolutions and satisfied clients.
• Stay connected with clients: schedule regular calls, follow up, and keep them updated.
• Collaborate closely with developers, designers, and marketers to set priorities and deliver results.
• Think ahead — suggest improvements and innovative solutions to help clients grow.