Hi there!
We’re excited to introduce you to Softsich! We are a young, ambitious, and fast-growing company that creates innovative digital products and confidently expands our presence in global markets.
We are currently looking for a CRM Manager who will help us build effective player communication, launch bonus campaigns, and work with data to drive user engagement and loyalty.

Your main responsibilities:

• Organize and launch marketing and seasonal promotions, giveaways, and special events
• Coordinate with copywriters, designers, and analysts for campaign materials and stats collection
• Develop bonus mechanics and prepare technical specifications for developers
• Ensure regular player communication via email, SMS, push notifications, pop-ups
• Set up trigger-based CRM flows (welcome, reactivation, etc.)
• Analyze bonus performance and campaign effectiveness (ROMI, retention, etc.)
• Conduct competitor and market research

What we expect from you:

• Experience with email marketing, SMS, web-push, pop-ups
• Strong knowledge of CRM systems (Customer.io or similar)
• Hands-on experience creating bonuses, campaign logic, and promo flows in a gaming product
• Ability to analyze performance metrics and make data-driven decisions
• Experience in launching trigger chains (ranks, emails), understanding the logic of building communications and their implementation.
• Experience with SoftSwiss (SS) will be an advantage.
  
  
• Autonomy — the ability to perform tasks independently without constant supervision.
• Proactivity and initiative — willingness to offer new ideas, actions, and approaches.
• Interest in CRM and retention.
• Willingness to develop and improve processes, including automation.
• Focus on quality results and attention to detail.

What we offer:

• Competitive salary
• Remote work format or offices in Kyiv and Warsaw
• Flexible working hours
• Friendly, supportive team culture with open communication
• 24 working days of paid annual vacation
• Paid sick leaves
• Compensation for conferences and business trips
• Birthday greetings :)
• Online and offline team buildings, corporate events
  

📩 Got the experience, energy, and vision to make CRM more effective?
We’ve got the space, resources, and a team to back you up — come join us!