About Sembly AI

We are Sembly AI — an advanced AI SaaS platform that transforms conversations into actionable intelligence. Our technology generates polished deliverables (summaries, briefs, reports, proposals, and more) from meeting discussions and provides an interactive, queryable knowledge system across your entire meeting library. By integrating with major conferencing and workflow tools, we enable teams to extract insights, trace decisions, and streamline execution.

We’re looking for a Customer Solution Engineer who loves solving real-world problems, enjoys talking to customers, and is excited to build automation solutions using the Sembly platform.

About the Role

You’ll split your time between helping customers succeed with Sembly and contributing to the development of our automation stack and API ecosystem. You’ll work closely with clients to understand their workflows, design effective integrations, and help them unlock the full value of Sembly’s capabilities. Internally, you’ll collaborate with our engineering team to improve our iPaaS-based automation framework and expand Sembly’s integration surface.

This role is ideal for a mid-level developer who enjoys both coding and direct customer interaction.

Key Responsibilities

• Work closely with customers to understand their needs, pain points, and desired outcomes
• Design and implement workflow automations, integrations, and solution prototypes using JavaScript
• Build and refine components of Sembly’s API and automation stack
• Work closely with the Customer Success and Support teams to design and demonstrate solutions for customers
• Create clear examples, templates, scripts, and reference implementations for customer use
• Collaborate with engineering to improve integration patterns, tooling, and documentation
• Support customer onboarding and solution rollout, ensuring smooth adoption and value delivery
• Participate in internal discussions on product improvements based on customer feedback
• Maintain a customer-first mindset while ensuring solutions are technically sound and maintainable
  

Requirements

• 3–5 years of software development experience
• Strong JavaScript skills
• Some Python experience or willingness to learn
• Understanding of APIs, webhooks, and integration patterns
• Comfortable discussing technical concepts with non-technical stakeholders
• Strong communication and problem-solving skills
• Ability to translate customer needs into practical, user-friendly solutions
• Fluent English (written and spoken)
  

Nice to Have

• Experience with iPaaS platforms (Zapier, Membrane (Integration App, Make, n8n, etc.)
• Familiarity with cloud environments and basic DevOps concepts
• Background building internal tools or customer automation projects
• Prior experience in customer-facing engineering, solution consulting, or technical support
• Understanding of productivity or collaboration tools
• Interest in AI-driven workflows and automation
• Experience with React, GraphQL
  

Why This Role Is Exciting

• Work directly with customers to solve meaningful, real-world problems
• Build things that people immediately use and value
• Split your time between hands-on coding and solution design
• Influence product direction by bringing customer insights into the roadmap
• Join a collaborative team that values clarity, practicality, and results
• Grow into a more senior engineering or customer-solution leadership path
• Work with an international, high-performing team in a flexible environment
  

What We Offer

• Competitive salary
• Remote or in-office flexibility
• Direct collaboration with engineering, product, and customer-facing teams
• Opportunities to grow your technical and customer-facing skill set
• Fast-moving environment with minimal bureaucracy
• Silicon Valley–style culture with founders from NYC
• No time tracking software